NATIONAL e-GOVERNANCE SERVICE DELIVERY ASSESSMENT 2021

Overall Assessment Summary 2019

Portals

North East States and Hill States

Rank State Name Overall Score
1 Himachal Pradesh 0.69
2 Tripura 0.68
3 Assam 0.64
4 Nagaland 0.57
5 Arunachal Pradesh 0.56
6 Sikkim 0.52
7 Meghalaya 0.44
8 Mizoram 0.27
9 Manipur 0.22

Note: Jammu & Kashmir and Uttarakhand have not provided adequate data for the assessment and hence are not considered for analysis here.
The State of Jammu & Kashmir (J&K) and Ladakh are accorded the status of UTs recently. Prior to June 2019, while designing the NeSDA framework and subsequent ranking, the data was sought for J&K as State and no data was sought separately for Ladakh. Therefore, J&K is included under the North East States and Hills States Category and Ladakh as UT is not part of assessment. The subsequent edition of NeSDA may include J& K and Ladakh in the respective category based on their newly accorded status.

Remaining States

Rank State Name Overall Score
1 Kerala 0.83
2 Goa 0.74
3 Haryana 0.68
4 West Bengal 0.67
5 Telangana 0.63
6 Chhattisgarh 0.63
7 Punjab 0.56
8 Gujarat 0.56
9 Maharashtra 0.55
10 Madhya Pradesh 0.54
11 Karnataka 0.53
12 Jharkhand 0.50
13 Andhra Pradesh 0.48
14 Odisha 0.38
15 Rajasthan 0.36
16 Uttar Pradesh 0.26
17 Tamil Nadu 0.13

Note: Jammu & Kashmir and Uttarakhand have not provided adequate data for the assessment and hence are not considered for analysis here.
The State of Jammu & Kashmir (J&K) and Ladakh are accorded the status of UTs recently. Prior to June 2019, while designing the NeSDA framework and subsequent ranking, the data was sought for J&K as State and no data was sought separately for Ladakh. Therefore, J&K is included under the North East States and Hills States Category and Ladakh as UT is not part of assessment. The subsequent edition of NeSDA may include J& K and Ladakh in the respective category based on their newly accorded status.

Union Territories

Rank State Name Overall Score
1 Andaman and Nicobar Islands 0.55
2 Lakshadweep 0.54
3 Chandigarh 0.44
4 Delhi 0.23
5 Dadra and Nagar Haveli 0.17
6 Pondicherry 0.10

Note: Jammu & Kashmir and Uttarakhand have not provided adequate data for the assessment and hence are not considered for analysis here.
The State of Jammu & Kashmir (J&K) and Ladakh are accorded the status of UTs recently. Prior to June 2019, while designing the NeSDA framework and subsequent ranking, the data was sought for J&K as State and no data was sought separately for Ladakh. Therefore, J&K is included under the North East States and Hills States Category and Ladakh as UT is not part of assessment. The subsequent edition of NeSDA may include J& K and Ladakh in the respective category based on their newly accorded status.

Central Ministries

Rank Ministry Name Overall Score
1 Health & Family Welfare 0.68
2 Human Resources Development 0.63
3 Agriculture 0.54
4 Social Justice & Empowerment 0.52
5 Rural Development 0.52
6 Environment Forest & Climate Change 0.48

Service Portals

North East States and Hill States

Rank State Name Overall Score
1 Nagaland 0.47
2 Assam 0.28
3 Manipur 0.23
4 Himachal Pradesh 0.19
5 Tripura 0.18
6 Meghalaya 0.14
7 Mizoram 0.08
8 Arunachal Pradesh 0.04
9 Sikkim 0.03

Note: Jammu & Kashmir and Uttarakhand have not provided adequate data for the assessment and hence are not considered for analysis here.
The State of Jammu & Kashmir (J&K) and Ladakh are accorded the status of UTs recently. Prior to June 2019, while designing the NeSDA framework and subsequent ranking, the data was sought for J&K as State and no data was sought separately for Ladakh. Therefore, J&K is included under the North East States and Hills States Category and Ladakh as UT is not part of assessment. The subsequent edition of NeSDA may include J& K and Ladakh in the respective category based on their newly accorded status.

Remaining States

Rank State Name Overall Score
1 Haryana 0.63
2 Rajasthan 0.61
3 West Bengal 0.43
4 Uttar Pradesh 0.43
5 Madhya Pradesh 0.41
6 Gujarat 0.40
7 Chhattisgarh 0.38
8 Telangana 0.36
9 Punjab 0.36
10 Bihar 0.35
11 Odisha 0.27
12 Maharashtra 0.24
13 Karnataka 0.24
14 Jharkhand 0.24
15 Kerala 0.19
16 Goa 0.19
17 Andhra Pradesh 0.16
18 Tamil Nadu 0.10

Note: Jammu & Kashmir and Uttarakhand have not provided adequate data for the assessment and hence are not considered for analysis here.
The State of Jammu & Kashmir (J&K) and Ladakh are accorded the status of UTs recently. Prior to June 2019, while designing the NeSDA framework and subsequent ranking, the data was sought for J&K as State and no data was sought separately for Ladakh. Therefore, J&K is included under the North East States and Hills States Category and Ladakh as UT is not part of assessment. The subsequent edition of NeSDA may include J& K and Ladakh in the respective category based on their newly accorded status.

Union Territories

Rank State Name Overall Score
1 Delhi 0.18
2 Chandigarh 0.14
3 Daman and Diu 0.14
4 Dadra and Nagar Haveli 0.09
5 Pondicherry 0.07
6 Andaman and Nicobar Islands 0.06
7 Lakshadweep 0.04

Note: Jammu & Kashmir and Uttarakhand have not provided adequate data for the assessment and hence are not considered for analysis here.
The State of Jammu & Kashmir (J&K) and Ladakh are accorded the status of UTs recently. Prior to June 2019, while designing the NeSDA framework and subsequent ranking, the data was sought for J&K as State and no data was sought separately for Ladakh. Therefore, J&K is included under the North East States and Hills States Category and Ladakh as UT is not part of assessment. The subsequent edition of NeSDA may include J& K and Ladakh in the respective category based on their newly accorded status.

Central Ministries

Rank Ministry Name Overall Score
1 Finance CBDT 0.77
2 Human Resources Development 0.74
3 Labour & Employment 0.67
4 Environment Forest & Climate Change 0.61
5 Finance CBIC 0.59
6 Agriculture 0.58
7 Rural Development 0.56
8 Health & Family Welfare 0.37
9 Social Justice & Empowerment 0.37

State Wise Assessment

P1 Accessibility | P2 Content Availability | P3 Ease of Use | P4 Information Security and Privacy | P5 End Service Delivery | P6 Integrated Service Delivery | P7 Status & Request Tracking

Note: Jammu & Kashmir and Uttarakhand have not provided adequate data for the assessment and hence are not considered for analysis here.
The State of Jammu & Kashmir (J&K) and Ladakh are accorded the status of UTs recently. Prior to June 2019, while designing the NeSDA framework and subsequent ranking, the data was sought for J&K as State and no data was sought separately for Ladakh. Therefore, J&K is included under the North East States and Hills States Category and Ladakh as UT is not part of assessment. The subsequent edition of NeSDA may include J& K and Ladakh in the respective category based on their newly accorded status.