NATIONAL e-GOVERNANCE SERVICE DELIVERY ASSESSMENT 2021

Portals

North East States and Hill States

Rank State Name Overall Score
1 Nagaland 0.93
2 Meghalaya 0.90
3 Assam 0.78
4 Sikkim 0.74
5 Tripura 0.73
6 Himachal Pradesh 0.71
7 Uttarakhand 0.67
8 Mizoram 0.60
9 Arunachal Pradesh 0.52
10 Manipur 0.34

Remaining States Group A

Rank State Name Overall Score
1 Kerala 1.00
2 Tamil Nadu 0.96
3 Punjab 0.94
4 Karnataka 0.90
5 Telangana 0.82
6 Goa 0.77
7 Haryana 0.70
8 Andhra Pradesh 0.65
9 Maharashtra 0.62
10 Gujarat 0.60

Remaining States Group B

Rank State Name Overall Score
1 Odisha 0.98
2 Uttar Pradesh 0.86
3 Bihar 0.79
4 Jharkhand 0.71
5 West Bengal 0.70
6 Madhya Pradesh 0.62
7 Chhattisgarh 0.62
8 Rajasthan 0.50

Union Territories

Rank UT Name Overall Score
1 Jammu & Kashmir 0.89
2 Andaman & Nicobar Islands 0.77
3 Puducherry 0.73
4 Delhi 0.59
5 Chandigarh 0.59
6 Ladakh 0.52

Note: Lakshadweep and Dadra & Nagar Haveli and Daman & Diu have not provided adequate data for the assessment and hence are not considered for analysis here.

Central Ministries

Rank Ministry Name Overall Score
1 Home Affairs 1.00
2 Rural Development 0.97
3 Education 0.82
4 Environment, Forest & Climate Change 0.80
5 Personnel, Public Grievances & Pensions 0.70
6 Commerce & Industry 0.68
7 Labour & Employment 0.59
8 Social Justice & Empowerment 0.58
9 Health & Family Welfare 0.51
10 Finance 0.42
11 Agriculture 0.33

Services Portals

North East States and Hill States

Rank State Name Overall Score
1 Meghalaya 0.52
2 Tripura 0.40
3 Assam 0.36
4 Uttarakhand 0.31
5 Himachal Pradesh 0.30
6 Nagaland 0.16
7 Arunachal Pradesh 0.13
8 Mizoram 0.09
9 Manipur 0.03
10 Sikkim 0.03

Remaining States Group A

Rank State Name Overall Score
1 Punjab 0.87
2 Tamil Nadu 0.83
3 Haryana 0.54
4 Telangana 0.49
5 Gujarat 0.48
6 Kerala 0.46
7 Karnataka 0.43
8 Goa 0.41
8 Andhra Pradesh 0.40
10 Maharashtra 0.38

Remaining States Group B

Rank State Name Overall Score
1 Rajasthan 0.76
2 Uttar Pradesh 0.56
3 Madhya Pradesh 0.48
4 Odisha 0.46
5 West Bengal 0.42
6 Jharkhand 0.40
7 Bihar 0.21
8 Chhattisgarh 0.16

Union Territories

Rank UT Name Overall Score
1 Jammu & Kashmir 0.53
2 Andaman & Nicobar Islands 0.32
3 Delhi 0.18
4 Chandigarh 0.15
5 Puducherry 0.07
6 Ladakh 0.01
7 Dadra & Nagar Haveli and Daman & Diu 0.01

Note: Lakshadweep has not provided adequate data for the assessment and hence is not considered for analysis here.

Central Ministries

Rank Ministry Name Overall Score
1 Finance - CPPP 0.94
2 Home Affairs - Digital Police 0.92
3 Bhavishya Portal 0.86
4 Finance - CBDT 0.83
5 Environment, Forest & Climate Change 0.77
6 Finance - CBIC 0.77
7 Government e-Marketplace 0.68
8 Labour & Employment 0.68
9 Education 0.63
10 Health & Family Welfare 0.61
11 Rural Development 0.60
12 Agriculture 0.56


Note: Min. of Social Justice and Empowerment has not provided adequate data for the assessment and hence is not considered for analysis here.
CPPP - Central Public Procurement Portal | CBDT - Central Board of Direct Taxes | CBIC - Central Board of Indirect Taxes and Customs

P1 Accessibility | P2 Content Availability | P3 Ease of Use | P4 Information Security and Privacy | P5 End Service Delivery | P6 Integrated Service Delivery | P7 Status & Request Tracking

The NeSDA 2021 Assessment witnessed a progressive journey towards e-services excellence as improvement was seen across parameter scores for State / UT Portals and State / UT Services Portals. An illustration of the progress made is visualized below

Portal Type
Parameter Type
Score Range